FAQ'S

Q: What services do you offer?
A: We offer dog daycare, boarding (day and overnight), cat boarding, exotic pet boarding (like pigs), and grooming services including baths, nail trims, brush-outs, and teeth brushing.

Q: Where are you located?
A: We have two locations:

• Harrisburg: 6325 Chelton Avenue, Harrisburg, PA 17112
• Mechanicsburg: 331 E Lisburn Rd, Mechanicsburg, PA

Q: How do I make a reservation?
A: New & Current customers can request Boarding and Grooming online.

Q: What are the daycare drop-off and pick-up times?
A: Drop-off is from 7 am to 11 am. Pick-up is from 3 pm to 7 pm, Monday through Friday only closed holidays

Q: What are the Boarding drop-off and pick-up times?
A: Drop-off is from 8 am to 11 am. Pick-up is from 3 pm to 7 pm, Monday through Friday, Saturdays 8-11am and Sundays 4-6pm closed major holidays. We do not accept drop-offs or pick-ups outside our hours.

Q: What does dog daycare cost?
A:

• Daycare: $30/day
• Second pet: ½ off
• Daycare passes are offered at a discount and can be used when you need them for up to 12 months.  We have 5, 10, & 20 Days pass available.
• Get the Best Rate by joining our Daycare Memberships program, billed monthly for as low as $96 for 4 visits a month and get 30% off grooming.

Q: What does dog boarding cost?
A: Boarding starts at $38/day We have a few boarding options you can view them in detail on our website along with pricing.

Q: What does it cost for 2 dogs?
A: 2 dogs in the same kennel the 2^nd dog is half off.

 

Q: What’s included with daycare?
A: Dogs enjoy our indoor 480 sq ft “living room” and an outdoor turf yard with splash pools and water activities.

Q: Do you offer overnight boarding?
A: Yes, we provide overnight boarding for dogs. Please refer to the Dog Boarding page for full details.

Q: Do you board cats?
A: Yes! Only available at our Harrisburg location, we offer two sizes of cat kennels outfitted with essentials and even a cat tree for your kitty’s comfort

Q: Do you board exotic pets?
A: Absolutely! We welcome exotic pets, especially pigs, for overnight stays.

Q: What do you supply for exotic pets?
A: You would need to supply ever thing your pet would need including a enclosure.

Q: How does the grooming service work?
A: Grooming is by appointment only and is available on select days a week. Services include baths, nail trims, brush-outs, and teeth brushing, hair cutting and style typically completed in 2-3 hours.

Q: Are you accepting new customers?
A: Yes—select “Customer login” then sign up on our website to create an account and begin booking services.

Q: How can I contact you?
A:

• Harrisburg: 6325 Chelton Avenue, Harrisburg, PA 17112
• Mechanicsburg: 331 E Lisburn Rd, Mechanicsburg, PA
• Phone: 717‑652‑7387

Q: Do you offer daycare?
A: Yes—We have 2 option Daycare is with a group of dogs, and Day boarding your dog would be alone in a kennel area and be able to go outside when needed.  

Q: Is there Staff on site 24/7?
A: No- there is no staff on site overnight.

Q: What types of pets do you care for?
A: We accommodate dogs and cats, and we also welcome a variety of exotic pets, especially pigs. Each type of animal receives dedicated care and accommodation.

Q: Do you require pets to be spayed/neutered?
A: No- Your pet can be boarded with us if it’s not Spayed or Neutered. If you want your pet to be in group play all dogs over six months must be spayed or neutered to promote a calm, social environment.

Q: Do you separate dogs by size or temperament?
A: Dogs are grouped by play style to ensure safety and comfort for all guests.

Q: What vaccinations are required for my pet to attend daycare or boarding?
A: Required vaccinations typically include:

• Dogs: Rabies Signed, DHPP (distemper/parvo), Bordetella (kennel cough), and often canine influenza.
• Cats: Rabies, FVRCP (distemper combo).

Q: What makes Noah’s Pet Hotel & Spa different?
A: Our facility combines luxury and safety—bright indoor lounges with TVs, splash area and turf yards outdoors, personalized grooming packages, and dedicated care for exotic pets. We also feature flexible daycare/boarding schedules.

Q: Can I tour the facility before booking?
A: Yes—tours are available by appointment. We encourage tours to help you feel comfortable with your pet’s future home-away-from-home.

Q: Will my dog be supervised during playtime?
A: Definitely. Our trained staff closely monitors group play and breaks to ensure a fun, safe environment.

Q: Can my dog bring personal belongings, like toys or bedding?
A: Yes! We happily welcome your dog’s bed, toys, or blanket. Please label all items clearly with your pet’s name, we ask you not to bring your pets favorite items are they can become lost or damaged.

Q: What happens if my dog gets injured or sick while in your care?
A: In the event of an injury or illness, we’ll contact you immediately.

Q: Do you offer any training or behavioral support while my pet is with you?
A: While basic manners can be reinforced—like sit, stay, and polite greetings—we don’t offer formal training programs unless arranged in partnership with a trainer.

Q: Is there a discount for multiple dogs?
A: Yes—a common practice is a multi-dog discount (e.g. 1/2 off per additional dog per day when in the same kennel). The exact rate may vary by service type.

Q: Can my dog stay overnight without doing daycare during the day?
A: Yes—overnight boarding is available on its own. You do not have to also enroll in daycare for the same day.

Q: What kind of food should I bring for my dog? Do you provide food?
A: You’re welcome to use our food Hills since diet, we do strongly suggest you bring your dog’s usual food—clearly labeled and portioned. This will help keep the dog less stressed.

Q: Are the cats kept separate from the dogs?
A: Completely—cats are housed in a distinct area to ensure tranquility and safety, with no dog-cat interactions.

Q: What should I bring for my cat’s stay?
A: Bring your cat’s food, medication (if any), a small blanket, labeled with your cat’s name.

Q: Can my cat have playtime or attention during the day?
A: Yes—cats receive daily attention and short supervised one-on-one play sessions can be added to your cats stay, this is depending on their comfort levels.

Q:  What exotic pets do you accept for boarding?
A: We typically accept small mammals (e.g. pigs, rabbits, guinea pigs), and some reptiles. Please call ahead to confirm the species and make sure we can meet their special needs.

Q: Do I need to bring special care instructions for my exotic pet?
A: Yes—please provide detailed care instructions, including diet, housing needs, and any veterinary treatments.

Q: Is there a separate boarding area for exotic animals?
A: Yes—exotic pets are boarded in a dedicated space tailored to their safety and comfort.

Q: Do you groom all dog breeds?
A: Yes—we groom a wide range of breeds, including those with specialty coats like Poodles, Bichons, and long-haired breeds. Breed-specific trims are available.

Q: Can I schedule grooming during my dog’s daycare or boarding stay?
A: Absolutely! We coordinate grooming during your pet’s stay for convenience.

Q: Do you offer nail trimming or teeth cleaning as standalone services?
A: Yes—these services are available and may even be priced separately, so you don’t need a full groom for them.

Q: How long does a grooming appointment take?
A: Typically, 2-3 hours, depending on the pet’s size and services requested. We’ll give you a time estimate during booking.

Q: What happens if my pet is nervous or doesn’t like grooming?
A: Our staff is trained in compassionate handling. We offer breaks and may use calming aids (discussed during booking).

Q: How far in advance should I book boarding or grooming?
A: We recommend booking at least 2–4 weeks ahead, especially for holiday periods or popular weekend slots and offer a waiting list.

Q: What is your cancellation policy?
A: Cancellations made at least 48 hours before the reservation is usually fully refundable. Within 48 hours you may incur a one-day charge.

Q: Do you require a deposit for bookings?
A: No-We do require a credit card on file to hold your booking.

Q: Is there a waitlist if your facility is full?
A: Yes—we maintain a waitlist and will contact you immediately if a spot opens.

Q: Will I receive updates or photos of my pet during their stay?
A: No. You may call during your stay and ask for updates. Group daycare photos are posted daily for you to see your pet.

Q: Can someone else drop off or pick up my pet?
A: Yes—if the person is listed as an authorized party on your reservation and you fill out the pre check in.

Q: What’s your policy on early pick-up or late drop-off?
A: Early or late pick-ups/drop-offs will not be accommodated.

Q: What happens in case of an emergency or inclement weather?
A: Our staff is trained in emergency protocols and communicates with owners promptly. In severe weather, adjustments to pickups or services will be coordinated with you.

Q: What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, & Cash.

Q: Do you offer packages repeat customers?
A: Yes—We have a wash club and daycare packages for frequent guests.

Q: Does your Mechanicsburg location have suite?
A: As of right now we only offer suites at our Harrisburg location, we do offer Jr. suites at both locations.

Q: What services come with boarding?
A: Boarding comes with an inside kennel area as well as an outside run area. We do have a few services you can add to your pets stay for an additional cost. Cuddle time, one-on-one play time, Frozen treats, webcam and Grooming.

Q: How much is daycare service added to boarding?
A: When your pet is boarding daycare add on service is $11 per day. Our Suite boarding at our Harrisburg location includes daycare on weekdays and some extra play time on weekends free of charge.

Q: How much is cuddle time and one-on-one playtime when I add this on to boarding?
A: Cuddle time and one-on-one play time is $8 per section per dog.

Q: How much is your webcam service?
A: You can add a webcam onto your next boarding stay for $3 per day, All Jr. Suites and Suites come with free webcam service. We also offer webcams for cat boarding.